Roles we fill · Back office & operations
Back office & operations
The administrative engine — process, coordination and throughput.
What it covers
Operations is the work that has to happen every day for the business to function, and the first thing to break when a company grows. It is also the discipline where a well-documented process and a reliable person produce results almost immediately.
What they do
- Process orders, bookings and intake forms
- Handle support tickets and customer email
- Data entry, cleanup and migration between systems
- Scheduling, dispatch and calendar coordination
- Supplier and vendor coordination
- Maintain documentation and SOPs
- Build and circulate routine reports
Titles we hire for
- Customer Support Representative
- Back Office Coordinator
- Data Entry Specialist
- Operations Manager
- Administrative Assistant
- Supply Chain Coordinator
Working remotely
Reactive work needs overlapping hours
Most operations work is reactive — a ticket arrives, an order needs processing, a customer is waiting. That makes it the discipline where an overnight handoff hurts most, and where the seven-to-nine hours of overlap Latin America gives you is doing real work rather than being a nice line on a page.
7–9 hours of overlap with a 9–6 New York day
- Mexico City 8h
- Bogotá 9h
- Lima 9h
- Santiago 8h
- Buenos Aires 7h
- São Paulo 7h
Each bar is that city's own 9am–6pm, placed on New York time. Based on standard UTC offsets; daylight saving shifts some rows by an hour.
Choosing a level
Which level do you actually need?
The same three rates apply across every discipline. What changes is how much judgement the work needs.
- Entry $7–10/hr
Following a documented process reliably and at volume. Strongest fit when your SOPs already exist.
- Mid $11–15/hr
Running the process and improving it — spotting what is slow and fixing it.
- Expert $16+/hr
Owning operations: designing the process, managing others inside it.
Guidance, not a quote — the level is agreed on the call. Full pricing
Before the call
What to have ready.
The search starts on the discovery call. These four answers are what make it a good one.
- 01 The systems they will live in day to day
- 02 Whether SOPs exist, or whether they will be writing them
- 03 Volume — tickets, orders or records per day
- 04 The hours you need covered, and whether weekends are in scope
Hiring for back office & operations?
Twenty minutes on the role and the level. Candidates to interview inside ten days.